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Quotes by Philip Crosby

A rule to live by: I won't use anything I can't explain in five minutes.
– Philip Crosby
Being convinced one knows the whole story is the surest way to fail.
– Philip Crosby
Change should be a friend. It should happen by plan, not by accident.
– Philip Crosby
Eliminating what is not wanted or needed is profitable in itself.
– Philip Crosby
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
– Philip Crosby
In a true zero-defects approach, there are no unimportant items.
– Philip Crosby
Just being honest is not enough. The essential ingredient is executive integrity.
– Philip Crosby
Making a wrong decision is understandable. Refusing to search continually for learning is not.
– Philip Crosby
No one can remember more than three points.
– Philip Crosby
Quality has to be caused, not controlled.
– Philip Crosby
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
– Philip Crosby
Selecting the right person for the right job is the largest part of coaching.
– Philip Crosby
Slowness to change usually means fear of the new.
– Philip Crosby
Successful people breed success.
– Philip Crosby
The audience only pays attention as long as you know where you are going.
– Philip Crosby
The great discoveries are usually obvious.
– Philip Crosby
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
– Philip Crosby
We can spend our whole lives underachieving.
– Philip Crosby
You don't have to be noisy to be effective.
– Philip Crosby
You have to lead people gently toward what they already know is right.
– Philip Crosby